"I'm basically a people person and I would start talking about the weather and whatever instead of IT," she says. "That’s when I thought maybe I should look for a different job!"
She got her first care role in 2010, joined Saga two years ago and is now a team leader in charge of around 20 carers who cover Watford, Hemel Hempstead, St Albans and the communities in between.
"My most important contribution is to support the carers in my team. Whatever the challenge, I like to think I’m available to help."
Pam's experience in the care sector has been invaluable in helping her look after her aunt, who suffers from multiple sclerosis. It's something she does on top of her full-time role with Saga.
"My aunt's bedbound and paralysed from the head down so every week I wash her hair, do her nails, lipstick and perfume etc. She loves it. And what I say to Saga's carers is that this is one of the things they can do for people – make them feel special."
And she knows from experience that carers can make a difference in other ways too: "I used to look after a lady in Hitchin with dementia. I would take her to a garden centre she used to visit before she fell ill. Going there and bumping into old friends brought back memories. For a short while she was living her old life. That was really touching."
A Letchworth resident all her life, Pam has been happy to recommend a job with Saga to friends: "I do that because I know how good Saga is. You're part of a valued team and the work is so rewarding."