Ian Viggers is convinced Saga’s visiting carers have helped to improve the quality of life for his dad, Dennis.
He reveals: "The onset of dementia changed his personality at first – it was upsetting him. Now, he’s saying to me: 'I’m so lucky to be 93 and I’m happy to be alive.' That’s wonderful to hear and I do feel that it’s Saga care that has helped bring about that change.”
Two Saga carers visit Dennis each day: “One comes in the morning to help him get up, get washed and dressed, get his breakfast and give him medication. In the evening, they get his tea, deal with his medication again and make sure he’s comfortable for the evening.”
That support, plus two to three visits each week from Ian, helps Dennis retain some independence in the Watford bungalow that has been his home for the past 20-plus years.
But why did Ian choose Saga? “I was aware of their general reputation for catering to the needs of older people, so it felt like a safe brand to reach out to. I made a casual enquiry first but the contact I had was so warm and professional, and they were so clearly interested in understanding my dad’s situation.”
Since then, Ian has been impressed with the way his dad’s carers communicates with each other and also how Saga’s management team communicate with him “to agree broader things”.
He continues: “While I was on holiday, I asked Saga if someone could phone my dad every day. It’s something I usually do myself in the morning and the evening because it helps him maintain his orientation – it’s important for him to have those touchpoints. And so that’s what was arranged, on top of the visits.”
Ian adds: “My dad tells me he loves the carers – he can’t speak more highly of them. He feels safe, they’re a friendly contact and he looks forward to them coming in.”