What to know in a life-changing event when you need emergency home care

1 Feb 2018

Life-changing events can happen so fast, and often without warning. Here are some options to help you make the right decision in an emergency. 

It isn’t the easiest thing to think about, but as you get older, you may find that you need more help and support. Sometimes this can be a gradual process that you can make plans for, while for others circumstances can change quickly. Suddenly, you or a loved one may find yourselves in need of emergency home care. 

If you or a relative are taken ill either physical or mentally, without any warning, there will surely be a lot to think about. It’s bound to be a difficult time for everyone involved, so you will need all the support you can get. 

If you ever find yourself in this situation, just remember that Saga Care at Home is here to help. We provide support in selected areas across Central and South East England. 

Who is emergency care for? 

Unfortunately, life-changing events can happen so fast, with no warning. Sudden accidents, illnesses, mental health crises, or being let down by a current carer can leave individuals and families wondering how they’ll be able to cope. 

In these instances, different types of emergency care are available. You can read more about your options below. 

Live-in home care 

Otherwise known as domiciliary care, you can make an emergency request for live-in home care following an accident, an unplanned hospital discharge or another situation that requires an urgent response. This is a 24-hour service.

This kind of home care isn’t just suitable for the elderly; it’s also available for adults of any age, whether they have an emergency related to a disability or mental health issues. In an emergency, it can really help to stay in familiar surroundings, as this reduces the stress levels experienced by the person in need of care, allowing them to focus on recovery or convalescence. 

Visiting home care 

In the event of an emergency, you can request a one-off service to come to your home. 

If you find that you need to extend the service for a longer period of time, a wide range of short-term and long-term options are available. Some people use this service to help cope with convalescence or post-operative support, or for help on a more permanent basis. As an example, carers can visit to help you shower and dress, while others can help with the housework, or ensure you take vital medication correctly and at the appropriate time. 

The best quality care 

When it comes to deciding on an agency to provide emergency home care, make sure you choose carefully. It’s understandable that you will need to make a decision quickly in an emergency situation, but it’s important to know that you can select a provider that you can trust. This is particularly important, as this service will also involve carers coming into you or your loved one’s home. If you’re not present when a carer calls, it’s essential to feel that you can trust them implicitly to look after the interests of your loved one while you’re not there. 

With this in mind, you should never accept anything less than a fully regulated provider, regulated by the Care Quality Commission (CQC). This is the independent regulator of Health and Social Care in England, who are there to ensure people receive safe, effective, compassionate and high-quality care. They also carry out inspections to make sure care providers meet fundamental standards. 

Saga Care at Home is an example of such a provider. We achieved a "Good" rating in our most recent inspection, so you can rest assured that you or your relative will be in safe hands with our dedicated team of carers.

You must also make sure that your chosen provider can tailor their services to your needs. Find out more by contacting us and discussing your needs in complete confidence with a trained and experienced professional advisor. 

Want to find out more about our services? Contact us to find out:

The opinions expressed are those of the author and are not held by Saga unless specifically stated.

The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. Always obtain independent, professional advice for your own particular situation.

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