A Care Quality Commission regulated service

To maintain the highest standard of care, Saga Care at Home is fully regulated by the Care Quality Commission. We are pleased to say we achieved the rating “Good”, overall and across every single category used to inspect and rate our service.

The CQC is the independent regulator of health and social care in England.

It’s their job to make sure care services not only provide safe, effective and compassionate care, but also actively encourage services to improve.

This means that the service you receive is fully regulated, and we welcome and comply with all monitoring, inspection and auditing services that the Care Quality Commission (CQC) bring. In addition to CQC regulation, we are also a proud member of the United Kingdom Homecare Association (UKHCA), with a mutual vision to provide a choice of high quality and sustainable home-based care for all.

We firmly believe that this commitment to transparency and quality provides the best care for the clients that we support.

To get to the heart of client's experiences of care, the focus of their inspections is on the quality and safety of the service, based on things that matter to the client.

We're delighted to say we achieved an overall rating of "Good" across every CQC assessment category shown in detail below along with a selection of positive comments we received under each category.

Are they safe?

By safe, you are protected from abuse and avoidable harm.

  • Where accidents or incidents had occurred, staff responded appropriately and took action to keep people safe.
  • People were supported by staff who understood their roles in safeguarding people from abuse.
  • Staff were deployed in a way that ensured they were punctual and were able to spend the required time with people.

Are they effective?

By effective, your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

  • People were supported by staff who were trained to carry out their roles.
  • People's healthcare needs were met by staff in partnership with relevant healthcare professionals.
  • The provider undertook regular spot checks and staff benefited from regular one-to-one meetings with their supervisors.

Are they caring?

By Caring, staffs involve and treat you with compassion, kindness, dignity and respect.

  • People told us that the staff who visited them were kind and compassionate.
  • People were supported by staff who knew them well. Staff promoted people's independence and involved them in their care.
  • People were involved in their care and offered choices.
  • Staff were respectful of people's privacy and dignity when they provided support to them.

Are they responsive to people's needs?

By Responsive, the service are organised so that they meet your needs.

  • People's care was planned in a person-centred way and care plans reflected what was important to people.
  • The provider carried out robust assessments before providing support to people.
  • People's needs were reviewed regularly and any changes actioned by staff.

Are they well-led?

By Well-Led, the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

  • Regular audits were carried out to assure the quality of the care that people received.
  • People were regularly asked for their feedback on the care that they received.
  • Staff felt supported by management and systems were in place to ensure management was accessible to staff.

View the summary and full report on the CQC website, or download the full report.

CQC use personal data (information that relates to and identifies living people) and other information to help them  to carry out their role as the regulator of health and adult social care services in England. For further information on CQC Privacy Statement click here.

Choosing a home care agency
Care advice

Choosing a home care agency

When it comes to making a choice about which home care agency to select, it’s important to gather as much information as possible. You need to make sure you compare different providers in order to meet your loved one’s requirements.

Read more
Care story

My mother's care journey...

It was a bit of a shock when we got a call from mum's neighbour to say she had a fall and was being taken to hospital.

Read more