The Saga Healthcare customer charter
At Saga Healthcare, we exist to provide an outstanding service that enables our clients to live independently at home, and achieve that by embracing our Saga principles.
We respect each other
Everyone involved in decisions about care is treated with the utmost respect.
We listen with sensitivity and act with expertise
While all our carers are trained and qualified to the same high standards, we understand the importance of the client-carer relationship, so always let our customers choose their carer and meet them before the service starts.
We deliver outstanding care as part of a team
All our carers and nurses are salaried professionals and are reviewed and rewarded according to customer satisfaction. Carers remain with the clients for the full time required and always arrive at the time agreed.
We challenge ourselves and others
All the team go that extra mile to make a real difference by adding value to every day, and encouraging others to do the same. Together, we strive to improve.
We embrace flexibility and change
Our service is supervised by a qualified RGN (Registered General Nurse) who will provide our clients with regular service reviews.
How Saga Care works
Should you decide Saga Care at Home is the best option, then we will complete a full care assessment and provide a professional care plan.